Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days depending on your location.
What is your return policy for online purchases?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Are your products authentic?
Yes, all products sold on our official website are 100% authentic and shipped directly from our authorized distribution centers.
Do you offer international shipping?
We ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later services like Klarna and Affirm.